> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wepost.com.my/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Shipping Compensation Guide

# ${color}[#656565](Shipping Compensation Guide)


![](https://storage.crisp.chat/users/helpdesk/website/cba9c30ac6b3e00/image_1v1lpsa.png)

${color}[#656565](In order to provide the best assurance to our customers, we had prepared a structured compensation terms including parcel lost, parcel swapped, incorrect delivery etc. We are continuing improve ourselves to provide you a pleasant shipping experience, which has always been our aim.)

![](https://storage.crisp.chat/users/helpdesk/website/cba9c30ac6b3e00/qq20201016160307_1hpwczs.png)
![](https://storage.crisp.chat/users/helpdesk/website/cba9c30ac6b3e00/qq20201016160424_1ygogpw.png)