> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.wepost.com.my/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 退款说明

# 退款说明


![](https://storage.crisp.chat/users/helpdesk/website/cba9c30ac6b3e00/image_1du2bky.png)

${color}[#656565](用户在我们平台里的余额是能退款或提现的。只需简单几步骤就能提交提现申请，财务部门会在每个星期五进行统一处理。退款金额将会在48小时的工作日内退回至用户所提供的银行户口。申请提现每 RM 200 将会征收 RM 2.00 的手续费。)

${color}[#656565](如果用户所提交的退款账户名字与充值名字不一致，财务部则需要3天的处理时间。)

# ${color}[#656565](以下为退款／提现的操作教学：)

### ${color}[#656565](1 . 进入会员中心里的钱包 )

${color}[#656565](点击 会员中心 里的 钱包，然后选择 “提现”)

![](https://storage.crisp.chat/users/helpdesk/website/cba9c30ac6b3e00/refund-guide-1_isj2ri.png)

### ${color}[#656565](2 . 输入退款的银行信息)
${color}[#656565](选择退款银行，输入户口持有人姓名以及户口号码，即可提交申请)


![](https://storage.crisp.chat/users/helpdesk/website/cba9c30ac6b3e00/refund-guide-2_4t05sp.png)